Admin Assistant, Houston

Working Here

Our 1st store in Texas is situated in the Galleria Mall in Houston. Our store offers 16,500 square feet of the latest fashion set over two floors. Our passionate team and committed managers create an exceptional shopping destination a stone’s throw away from the indoor ice rink.

The Job


• Recognized for delivering an exceptional internal and external customer experience
• Inspire customers on product and trends by dressing as a ‘Fashion Role Model’
• ‘Connect with customers’ by demonstrating a flexible service and selling style
• Develop knowledge needed to answer any customer question, demonstrating ‘know your stuff’
• Understand the impact that having ‘All Sizes Out’ has on the customer experience
• When involved in a difficult customer situation, actively seek advice from a Team Lead or Manager
• Create a supportive internal customer climate by demonstrating a can do attitude and supporting with register operation/training and other admin support functions
• Manage time and tasks effectively, putting the needs of the customer first to ensure that Admin tasks don’t impact on the customer experience


• Maintain an exceptional shopping experience for the customer by ensuing the store is operationally set up for success, through opening and closing registers and ordering supplies. Log calls to escalate maintenance issues to relevant vendors
• Keep up to date with what’s happening in the brand and the latest trends and product, utilizing this knowledge to support with telephone orders, refunds and enquiries
• Promote all brand initiatives which support the perfect operation and a multichannel customer experience (order in store, e-digital and data protection)
• Highlight any opportunities to do things better to the Team Lead and Management Team
• Play an active part in minimizing cash loss and shrink through competently completing all required audits, escalating any risks to management (cash, safe, refund, business wear)
• Play an active part in delivering daily targets and goals for the store
• Maintain iPad and safe control along with the housekeeping of the Admin office in order to drive the perfect operation
• Maintain a safe environment for your team and customers by following health & Safety guidelines
• Competent in the use of Microsoft office applications to support reporting daily/hourly sales and creating spreadsheets to report other ad-hoc data
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Knowledge and adherence to all company policies and procedures


• Demonstrate the ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Positively promote the Admin function with the rest of the store team and be seen as an expert in Admin skills and knowledge
• Work as a team player and identify when somebody in the team needs support
• Help to create a fun culture that people want to be a part of
• Effectively communicate with every team using all methods of internal communication
• Respond positively to constructive feedback always seeing it as an opportunity to grow
• React quickly to challenges to ensure the job gets done
• Demonstrate Self-awareness and be proactive with regards to personal development and seeking opportunities to progress

Must Haves

• Exceptional internal & external customers service skills
• Strong communication and organizational skills
• Fluent in Microsoft office applications (including; Word, Excel and Power point)
• Cash Management experience
• Enjoy working in a fast-paced and ever changing climate
• Strong focus on achieving success across a range of key performance indicators
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only