Retail Operations Manager, New York Broadway

Working Here

Our US Head Office is located in the heart of Soho, located above our first US Flagship. The functions we have in the US Head Office are Press and Marketing, Design, Retail Operations and Human Resources. It's an every-changing environment with daily visitors from our business partners around the world. With the "Soho Loft" layout and the natural light it makes a great space for our Press Showroom which also offers a creative, collaborative and vibrant atmosphere for all employees.

The Job

An exciting opportunity has come up to join the US Corporate Team as Retail Operations Manager. This role will be based within our New York Corporate team but you will be required to travel across our US stores.

In this role you will lead the financial and operational processes for the 11 stores in the US and ensure that we establish consistent implementation of all operational processes. You will utilise your knowledge of Finance, Facilities Management, Health & Safety and local legislation to implement and streamline processes to ensure stores are legally compliant. You will also work as part of the US Senior Leadership team to drive projects on a country level, building strong relationships with our UK Head Office functions.

Must Haves

  • Solid Store Management experience, with a high level of exposure to Operational procedures.
  • A knowledge of all store processes including; payroll controls, stock loss, office controls and general expenditure
  • Strong organisational skills with the ability to predict and plan for future challenges and business growth opportunities
  • Strong influencing skills to challenge the business processes and procedures
  • Ability to translate data and information effectively in order to identify trends and improve sales and commercial practices within the store
  • Self-awareness and proactive with self-development
  • Ability to thrive in an environment where you need to react quickly to changing situations, and delivering at pace.
  • Strong communicator

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only