Retail Manager, Atlanta

Working Here

Sat in the iconic Lenox Square Mall in Atlanta’s exclusive Buckhead neighborhood is our Atlanta store. The store covers 15,000 square feet delivering an exceptional customer experience over its two floors of today’s latest fashion.

The Job


• Deliver an exceptional customer experience through leading the sales floor team to focus on delivering a service and selling culture where everyone places the customer first
• Drive a team that inspire the customer through how they dress, highlighting opportunities for the team to meet the ‘Fashion Role Model’ expectation
• Partner with the Visual and Creative managers to ensure the customer needs are always met and the Brand vision is maintained
• Inspire and lead the team to ‘Connect with Customers’ through observation and feedback of the service levels and interactions being delivered to customers across the floor
• Ensure the customer can always find their item easily by reviewing replenishment strategies with the team to ensure that the expectation of ‘All Sizes Out’ is delivered at all times
• Manage personal productivity and review how effectively the team organizes the accomplishment of tasks to ensure the customer experience is not impacted


• Effectively create plans for all business activity and Brand initiatives that include contingencies to support the team to meet deadlines and deliver successfully
• Review sales and current performance across the KPIs to drive forecasts to empower the team to achieve sales plans and goals
• Maintain a global view of the store to understand the priorities and needs of the store to support the teams to deliver the overall store goals
• Review schedules and productivity to ensure payroll is managed and utilized effectively
• Support the management team in meeting all Health and Safety requirements to provide a safe environment for customers and team
• Drive initiatives across the store that a proactive approach to the reduction of markdown and stockloss/shrink
• Maintain relationships with the concession head office and/or field teams to influence the stock and drive sales
• Liaise with the GM/DGM to support forecasting and reviewing KPI performance
• Lead the team to deliver daily and weekly goals
• Maximize all product opportunities using the daily and weekly tools to identify risks and exploit opportunities through driving actions and liaising with in-store teams and head office functions
• Drive contact with key business partners to assist in driving the business forward
• Partner with the Visual Manager to maintain a layout that drives sales through being right for your market and customer
• Regularly review the competition to spot opportunities to stay ahead of the customer experience and trends
• Embrace Multichannel advancements and positively promote all business initiatives that promote this experience for the customer
• Manage your time and tasks effectively, putting the needs of the customer first to ensure that tasks don’t impact on the customer experience
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Knowledge and adherence to all company policies and procedures


• Demonstrate the ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Drive an open, supportive culture regularly connecting with the team to identify any opportunities and action improvements
• Role model adapting your leadership style to support the team meet the needs of the individual and situation
• Effectively manage the cascade of information, utilizing TAPP and all instore approaches, and create appropriate checks for understanding
• Instigate development conversations with the team and role model a focus on personal development through seeking and giving feedback
• Create a clear succession plan for your team that supports the needs of the store and the wider business
• Establish clear expectations and accountabilities by utilizing Duties of Responsibilities (DORs) and setting individual objectives that support the business and individuals development plans
• Create an culture where all levels of the team can generate and implement new ideas that drive the Brand forward
• Represent the Brand as part of the senior management team and foster a cooperative culture across all instore functions
• Seek feedback from the senior management team and head office functions to raise awareness of personal successes and opportunities to support your continuous professional development
• Network outside of the store to build an understanding of the talent available in your local market place and identify individuals that can be recruited to support the delivery of the Brand’s vision
• Respond positively and professionally to all kinds of feedback, knowing when to accept, challenge or influence
• Ensure that all relevant Brand information is communicated within the senior management team to aid decision making and to support the store meet its objectives
• Demonstrate an ability to problem-solve and react quickly to changing situations

Must Haves

• Experience of managing $8million+ turnover within a large space store
• 3-4 years of Management experience
• Enjoy working in a fast-paced and ever changing climate
• Strong focus on leading the team to drive success across a range of key performance indicators
• Excited by having the opportunity to identify solutions to operational, product and team challenges
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity
• Enjoy being held accountable as business owner

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only