TOPSHOP Assistant Brand Manager, Los Angeles

Working Here

Sat in the heart of The Grove and next to LA’s famous Farmer’s Market, our exciting palm tree lined store is our West Coast flagship. The 25,000 square foot location brings our iconic style and new trends to the fashionable customers in LA.

The Job

Customer

• Drive an exceptional customer experience by role modeling a great service and selling approach and coaching the team to prioritize the customer
• Inspire the customer to understand how to wear the product through monitoring and coaching the team to be ‘Fashion Role Models’ at all times
• Motivate your team to ‘Connect with Customers’ through supporting them to develop a range of approaches that suit the different customers
• Monitor ‘All Sizes Out’ to ensure all available product in store is always available to the customer
• Facilitate the collection of customer feedback to influence decisions that impact meeting the needs of the local customer
• Drive ‘Know Your Stuff’, supporting the team to develop the knowledge needed to answer any internal and external customer questions
• Manage time and tasks effectively, putting the needs of the customer first to ensure that tasks don’t impact on the customer experience
• Effectively manage escalated internal or external customer situations ensuring a positive outcome is achieved

Store

• Partner with the Brand Manager to create critical path plans that support the team deliver on all business deadlines (Markdowns, launches and audits)
• Motivate the team to deliver Key Performance Indicators (KPIs), daily and weekly targets through effective team management and communication
• Embrace all brand initiatives which support a multi-channel customer experience; communicating and challenging results (edigital, email capture, Order in Store)
• Support management team in all Health and Safety requirements and providing a safe environment for customers and the team
• Confidently use all reports to support the team and instore functions to maximize all sales opportunities
• Challenge the team by consistently reviewing the schedules, planning and zoning of the sales floor to ensure the efficient running of all service touchpoints
• Support the management team by suggesting and implementing actions which support delivering the stores Stock Loss Action Plan
• Effectively follow all opening and closing procedures to be customer ready at all times and protect the business
• Consistently review schedules in line with current trade to minimize payroll spend and maximize productivity
• Support the visual team by encouraging the team to consistently deliver retail standards across all the trends and departments
• Drive consistency by ensuring all instore teams are kept up-to-date with pertinent information and executing effective handovers
• Liaise with the operations team to ensure that all till discrepancies and errors are effectively managed
• Highlight opportunities to improve daily operations or maximize sales to your Brand Manager
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Ensure The Perfect Operation tools are utilized to maintain silent service standards and drive any improvements needed through working with instore teams such as product and visual
• Keep up-to-date with all Brand communication
• Knowledge and adherence to all company policies and procedures

Team

• Demonstrate the ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Demonstrate an ability to problem-solve and react quickly to changing situations
• Manage the cascade of communication to all within the team, effectively filtering messages and ensuring all methods of communication (including TAPP) are utilized to energize and inform the team
• Identify and positively address performance management issues
• Effectively identify opportunities to delegate tools to support development opportunities and completing all tasks effectively
• Support the Brand Manager to create an inclusive culture for all by encouraging everyone within the team to have a voice and listening to their opinions
• Know how to drive forward with your own ideas appropriately and professionally
• Develop a strong network across the instore functions
• Self-aware and proactive about your own development through seeking out feedback about your strengths and opportunities
• Able to recruit outstanding individuals who will deliver the Brand’s vision and manage their induction process to deliver both the technical and behavioral skills needed to be successful in the role
• Respond to all kinds of feedback in a positive and professional way
• Identify key players within the team to support store succession planning
• Demonstrate flexibility in leadership style and approach to fit individual’s needs
• Own team lead development and support their progression and growth
• Drive a development culture ensuring that training needs within in the team or individuals are identified and appropriate training or support is delivered
• Utilize Duties of Responsibilities (DORs) as a method of driving the business needs and supporting individuals development
• Establish expectations for all the team through regular feedback and reviews
• Effective handing of escalated team issues and challenges

Must Haves

• 1-2 years of Management experience
• Enjoy working in a fast-paced and ever changing climate
• Strong focus on leading the team to drive success across a range of key performance indicators
• Excited by having the opportunity to identify solutions to operational, product and team challenges
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity

Added Extras

  • • Paid Time Off
    • Staff Discount
    • Fashion Role Model Allowance
    • Wageworks Commuter Benefit
    • 401k Scheme
    • Development Opportunities
    • Health Care (Medical, Dental & Vision) – Full Time Only