Creative Team Lead (Full-Time), Los Angeles

Working Here

Sat in the heart of The Grove and next to LA’s famous Farmer’s Market, our exciting palm tree lined store is our West Coast flagship. The 25,000 square foot location brings our iconic style and new trends to the fashionable customers in LA.

The Job


• Recognized as a role model for creating an exceptional experience for the customer through overseeing and delivering inspirational mannequins, creative treatments and window schemes
• Consistently dress as a ‘Fashion Role Model’ and support the team members to meet the expectation
• ‘Connect with customers’ by demonstrating a flexible service and selling style
• Support the team to tailor outfit builds to represent the Brand and educate the local customer on our Brand, trends and styles, making sure they reflect all best-sellers and big deals
• Drive ‘know your stuff’, supporting the team to develop the knowledge needed to answer any internal or external customer questions
• Support the team to consistently deliver ‘See-It, Buy-It’ by coaching the team on the impact it has on the customer experience
• Manage time and tasks effectively, putting the needs of the customer first to ensure that Creative tasks completed by you and the team don’t impact on the customer experience


• Utilize an in-depth knowledge of the local market and competitors to highlight any opportunities to do things better to the Creative Manager
• Actively implement and maintain Model Store standards/Brand guidelines everyday through owning mannequin styling and creative scheme implementation
• Support the team to deliver mannequin styling and creative treatments to the highest level of Brand standards, coaching the team to meet this expectations when required
• Partner with the creative manager to support the team to adjust window schemes and creative treatments to suit the store package and customer profile
• Support the management team in meeting all Health and Safety guidelines to create a safe environment for your team and customers
• Demonstrate the ability to spot potential risks and take appropriate actions to minimize the impact on the business
• Proactively seek and respond to shifting trends and market opportunities by walking competitors and sharing updates with the team
• Challenge the team to create new and inspirational creative treatments and ideas
• Monitor stock usage to reduce the amount of stockloss/shrink
• Understand the Brand’s key creative values that set TOPSHOP TOPMAN apart from the competition
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Knowledge and adherence to all company policies and procedures


• Support the cascade of all relevant information to the team and use all communication methods to energize and inform the team
• Proactively connect with all instore functions to support the successful execution of creative treatments and window schemes
• Demonstrate the ability to work with a sense of urgency, efficiently balancing multiple requests and tasks
• Work as a team player and identify when somebody in the team needs support
• Help to create a fun culture that people want to be a part of
• Respond positively to constructive feedback always seeing it as an opportunity to grow
• Demonstrate self-awareness and be proactive with regards to personal development and seeking opportunities to progress
• Demonstrate a flexible approach and style to fit the needs for the individual
• Consistently deliver appropriate feedback to individuals celebrating their successes and being constructive where support is needed
• Positively promote the Creative function to the rest of the store team and be seen as an expert in creative skills and knowledge

Must Haves

• 1 – 2 years of supervisor experience or equivalent
• 1 – 2 years of Visual merchandising / creative experience in a fashion retail environment
• Enjoy working in a fast-paced and ever changing climate
• Strong focus on leading the team to drive success across a range of key performance indicators
• Excited by having the opportunity to identify solutions to operational, product and team challenges
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only