Stockroom Assistant (Part Time), Chicago

Working Here

Our Chicago store was the 2nd store to open in the US. Since 2011 our Magnificent Mile store has dominated the Water Tower shopping area on Michigan Avenue. Customers can stock up on the latest offerings from TOPSHOP & TOPMAN over the three floors of this exciting shopping destination

The Job

Customer

• Recognized for delivering an exceptional internal and external customer experience
• Inspire customers on product and trend by dressing as a ‘Fashion Role Model’
• ‘Connect with customers’ by demonstrating a flexible service and selling style
• Develop knowledge needed to answer any customer question, demonstrating ‘know your stuff’
• Understand the impact that having ‘All Sizes Out’ has on customer experience
• When involved in a difficult customer situation, actively seek advice from a Team Lead or Manager
• Play an active part in ensuring stock availability for the customer
• Maintain an exceptional shopping experience for the customer by efficiently processing shipment and back stock
• Manage time and tasks effectively, putting the needs of the customer first to ensure that stockroom tasks don’t impact on the customer experience

Store

• Collect and organize materials and tools needed to process shipment from all areas across the store
• Keep up to date with what’s happening in the brand and the latest trends and product
• Promote all brand initiatives which support the perfect operation (all sizes out, efficient processing times and e-plen)
• Able to recognize and identify product by department to support with size checks, price changes and promotional offers
• Competent in the correct handling and processing of transfers and damages
• Highlight any opportunities to do things better to the Team Lead and Management Team
• Play an active part in delivering daily targets and goals for the store
• Actively support activity that reduces shrink in store
• Maintain housekeeping and stockroom standards in order to drive the perfect operation
• Maintain a safe environment for your team and customers by following health and Safety guidelines
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Knowledge and adherence to all company policies and procedures

Team

• Demonstrate the ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Work as a team player and identify when somebody in the team needs support
• Help to create a fun culture that people want to be a part of
• Effectively communicate with every team using all methods of internal communication
• Respond positively to constructive feedback always seeing it as an opportunity to grow
• React quickly to challenges to ensure the job gets done
• Demonstrate Self-awareness and be proactive with regards to personal development and seeking opportunities to progress
• Positively promote the Stockroom function to the rest of the store team and be seen as an expert in Stockroom skills and knowledge

Must Haves

• Strong operational and organizational skills
• Enjoy working in a fast-paced and ever changing climate
• Exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity
• Enjoy being held accountable as business owner

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only