Meetings, mood boards and strategy - it's all in a day's work here at head office. No time to sit back on our heels, this is the hub that powers everything we do. From fashion-forward designers to in-the-know buyers, our team at Topshop Topman HQ is unrivalled for talent. It's fast-paced, exciting and the perfect place to build a career in fashion. Join any part of the business, from Marketing to Finance, and you will shape the future of the most directional brands on the high-street.
Reporting into the Social Media Manager, the Community Manager will assist in the successful running of Topshop & Topman's social media presence. As the name suggests, this means all things that directly affect how much and how often our fans will engage with us across all our social media channels.
TSTM's Social Response is divided into two primary categories, Customer Care who deal with order, product enquiries and Community Engagement which are interactions which build a relationship between the brand and the customer. While these are handled by separate teams it's important that they work together.
The Community Manager will be responsible for managing our listening tool, liaising with the customer care team to ensure the best experience with our customers, and leading comms with PR in times of a crisis. They will also be the owner of all proactive customer outreach to reinvigorate brand perception in order to improve loyalty and excitement while driving advocacy to acquire new customers.
On top of this, the Social Community Manager will run the biggest visual engagement piece: how we use our customer’s content. This will mean selecting, approving and purposing the best UGC we see coming through our social content management tool against the popular #TopshopStyle hashtag.
General workflow assistance for other social team tasks is expected of this role as and when they arise.
We regret, due to volume, only suitable applicants will be contacted
You’ll find every Arcadia brand shares the same values. We all start with letting people be themselves. We are informal while professional, and we are all about mixing fun with commercial nous. Throughout your career with us we will help you develop, and give you the chance to influence our future. It's not only our products but our people who drive our success. Our people are at the heart of everything we do.