TOPSHOP Personal Shopping Team Lead (Full Time), Chicago

Working Here

Our Chicago store was the 2nd store to open in the US. Since 2011 our Magnificent Mile store has dominated the Water Tower shopping area on Michigan Avenue. Customers can stock up on the latest offerings from TOPSHOP & TOPMAN over the three floors of this exciting shopping destination

The Job


• Recognized as a role model for delivering an exceptional customer experience with a focus of generating repeat clients through establishing a loyal customer base
• Inspire team and customers on product and trends by being a Brand Ambassador and consistently delivering the Fashion Role Model expectation
• Enable the team to Connect with Customers through coaching the team on how to deliver a flexible selling style
• Be recognized as a trend and style expert to advise clients and support the team to deliver 'Know Your Stuff'
• Drive the store team to deliver All Sizes Out through reviewing stock being held in the department
• Drive the team to deal with the difficult internal and external client situations in the correct way
• Manage your time and tasks effectively, putting the needs of clients first to deliver an elevated service experience


• Facilitate the delivery of the Personal Shopping vision in order to drive the business forward
• Utilize all commercial tools and reports to identify risks and opportunities on a daily basis
• Review team and department sales performance identifying risks and amending targets to ensure the department goal is met
• Motivate and drive the team to deliver their personal sales goals and support the overall delivery of the department targets
• Keep up to date with what's happening in the Brand and the latest trends and product
• Review the daily and weekly tasks and prioritize based on the needs of the business
• Promote all Brand initiatives which support a multichannel customer experience
• Drive consistency by keeping key partners up to date with pertinent information and executing effective handovers
• Exploit any opportunities identified to drive an elevated client experience
• Coach the team on correct till and product operations to minimize cash and product losses
• Demonstrate the ability to spot potential risks and take appropriate actions to minimize the impact on the department
• Drive ad-hoc projects that raise Brand awareness and the department's profile
• Ensure a seamless elevated environment is maintained through supporting the team to deliver housekeeping and deliver department standards
• Drive results through effective delegation and follow-up
• Support the store management team in meeting all health and safety requirements to provide a safe environment for the clients and teams
• Proactively utilize outreach resources to build and maintain external contacts for example other personal shopping services, bloggers and influencers
• Attend networking events to drive the department profile and build a personal profile in the local market
• Build and maintain the client database and ensure the department adheres to all data protection requirements
• Identify event opportunities and support the department and store to facilitate events internally and externally
• Utilize client database to follow up and maintain client relationships
• Knowledge and adherence to all company policies and procedures


• Work alongside team members to demonstrate achieving tasks with a sense of urgency
• Utilize all communication methods to energize and inform the team
• Support the cascade of appropriate communication by filtering relevant information received
• Support the performance and development of the team through observation and feedback
• Ability to assess talent in order to recruit and induct new team members (including supporting the 30-60-90 day reviews)
• Foster an inclusive culture by listening to the team and ensuring their opinions are heard
• Connect with store management teams to communicate key successes and opportunities within the department
• Utilize all internal and external communication methods to drive the success of the department
• Respond positively to feedback always seeing it as an opportunity to grow
• Consistently review personal Leadership Status to support developing self and business
• Demonstrate flexibility in leadership style and approach to fit individuals needs
• Inspire the team to be passionate about their role and progression within the business
• Liaise with the Brand Digital teams as requested to support content for all social media platforms
• Support the management team in positively addressing performance management of individuals

Must Haves

• A diverse and active client book
• 1 – 2 years of supervisor experience or equivalent
• Strong organizational skills Enjoy working in a fast-paced and ever changing climate
• Strong focus on leading the team to drive success across a range of key performance indicators
• Excited by having the opportunity to identify solutions to operational, product and team challenges
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only