Sales Advisor (part time), Glendale

Working Here

Our tenth store in the USA can be found at The Americana at Brand. TOPSHOP TOPMAN occupies 9,000 square feet at this stunning outdoor mall. Our committed team delivers an exceptional customer experience making it the go-to shopping destination.

The Job

Customer

• Recognized for delivering an exceptional customer experience
• Inspire customers on product and trend by dressing as a ‘Fashion Role Model’
• ‘Connect with customers’ by demonstrating a flexible service and selling style
• Develop knowledge needed to answer any customer question, demonstrating ‘know your stuff’
• Understand the impact that having ‘All Sizes Out’ has on customer experience
• When involved in a difficult customer situation, actively seek advice from a Team Lead or Manager
• Manage your time and tasks effectively, putting the needs of the customer first to ensure that tasks don’t impact on the customer experience

Store

• Keep up to date with what’s happening in the brand and the latest trends and product
• Promote all brand initiatives which support a multichannel customer experience (e-digital, email capture and order in store)
• Highlight any opportunities to do things better to the Team Lead and Management Team
• Effectively process all customer transactions to minimizing cash loss
• Play an active part in delivering daily targets and goals for the store
• Take an active part in reducing shrink in your store
• Maintain housekeeping and retail standards across the sales floor in order to drive silent service
• Maintain a safe environment for your team and customers by following health and Safety guidelines
• Knowledgeable on all Sales Advisor areas of responsibility and able to flex into support when required (Registers, fitting room, go backs, greeting and selling in the department)
• Deliver on any Duties of Responsibilities (DORs) or projects assigned by the management team
• Knowledge and adherence to all company policies and procedures

Team

• Demonstrate the ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Work as a team player and identify when somebody in the team needs support
• Help to create a fun culture that people want to be a part of
• Effectively communicate with every team using all methods of internal communication
• Respond positively to constructive feedback always seeing it as an opportunity to grow
• Demonstrate Self-awareness and proactivity in regards to personal development and seeking opportunities to progress
• Positively promote the Sales Advisors function with the rest of the store team and be seen as an expert in Sales Advisor skills and knowledge

Must Haves

• Enjoy working in a fast-paced and ever changing climate
• Exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity
• Enjoy being held accountable as business owner

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only